Privacy Policy

This Privacy Policy describes how Quantra Tech LLC ("FlexBuddy", "we", "us", or "our") collects, uses, and protects your information when you use our FlexBuddy mobile application (the "App"). FlexBuddy is designed exclusively for Amazon Flex drivers aged 18 and older to optimize delivery routes and track performance.

Please read this Privacy Policy carefully. By using FlexBuddy, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the "Last updated" date. Changes become effective immediately upon posting.

Amazon Flex Compliance and Data Protection

FlexBuddy operates independently of Amazon Flex and is designed to fully comply with Amazon Flex's terms of service and privacy policies.

What We NEVER Collect or Store:

Customer personal information (names, addresses, phone numbers, emails)
Package tracking numbers or shipment details
Recipient personal data or contact information
Amazon Flex account credentials or passwords
Package contents or delivery instructions
Customer signatures or proof of delivery images
Any data that could identify Amazon customers

Amazon Account Safety:

We never access your Amazon Flex account
We never communicate with Amazon's servers
We never store your Amazon credentials
We operate completely independently from Amazon's systems

Information We Collect

Android Accessibility Service Usage

FlexBuddy uses Android Accessibility Service exclusively to read Amazon Flex route information displayed on your screen. This eliminates the need for you to manually enter route data or upload screenshots.

What the Accessibility Service reads:

Delivery addresses visible in Amazon Flex app (for route optimization only)
Package counts shown on your screen (for progress tracking only)
Route information displayed by Amazon Flex

What the Accessibility Service NEVER does:

Access your Amazon Flex account or credentials
Read passwords or personal information
Access data from other applications
Communicate with Amazon's servers
Store customer personal information
Read package tracking numbers or customer details

This service operates only when you actively use FlexBuddy's import feature and only reads information already visible to you on your screen.

Information We Collect and Store

Route Optimization Data (Stored in Cloud):

Delivery addresses (for route optimization purposes only - automatically deleted after route completion)
Your delivery completion times and performance metrics
Your selected end destinations (home, other locations you choose)
Route optimization comparisons and fuel savings calculations

Location Information:

Your current location (for route optimization and navigation)
Starting and ending points of your delivery routes
Real-time position for progress tracking

Account Information:

Email address (for account management and support)
Payment information (processed securely by third-party payment processors for premium features)
User preferences and app settings
Subscription status and billing history

Free Trial Information:

We may collect billing information during your 7-day free trial signup
No charges occur until the trial period ends
Trial usage and feature access tracking

What We NEVER Collect or Store:

Amazon Flex account credentials or passwords
Package tracking numbers or shipment identifiers
Customer names, addresses, or contact information
Recipients' personal information
Package contents or delivery instructions
Customer signatures or delivery confirmations
Any data that could identify Amazon customers or violate their privacy

App Permissions

FlexBuddy requests the following permissions:

Accessibility Service: To read Amazon Flex route data from your screen (as described above)
Location: To optimize routes based on your current position and chosen end destination
System Alert Window (Overlay): To display route status and progress information over other apps
Notifications: To send route updates, completion alerts, and app notifications
Query Installed Apps: To detect if Amazon Flex is installed on your device for compatibility

All permissions are used solely for FlexBuddy's core functionality and route optimization features.

How We Use Your Information

We use your information to:

Optimize your delivery routes based on your chosen end destination
Track your route progress and delivery performance
Provide real-time navigation and route status updates
Calculate time and fuel savings from route optimization
Maintain your route history and earnings tracking
Process payments for premium subscription features
Send notifications about route progress and completion
Provide customer support and technical assistance
Improve our services and user experience
Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely in the cloud with industry-standard encryption and security protocols.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using industry best practices, we cannot guarantee absolute security.

Data Sharing

We do NOT share, sell, or disclose your personal information to third parties, except in the following limited circumstances:

Payment Processors: For processing premium subscription payments (they handle payment data according to their own privacy policies and security standards)
Legal Requirements: If required by law, regulation, court order, or valid legal process
Service Protection: To protect our rights, property, or safety, or that of our users or others

We NEVER share:

Your route data, delivery information, or location data with Amazon or any other third parties
Any data for marketing, analytics, or commercial purposes
Customer information or delivery details with anyone
Your personal information for advertising or promotional purposes

Data Retention and Deletion

Account Deletion:

You can delete your account at any time through the "Delete My Account" feature in the App
Account deletion permanently removes ALL your data from our servers within 30 days
This includes route history, performance data, and all personal information

Automatic Data Management:

Inactive accounts are automatically deleted after 90 days of inactivity
Delivery addresses are automatically deleted after route completion (typically within 24-48 hours)
Route history can be retained for performance tracking unless you choose to delete it
All associated data is permanently removed upon account deletion

Data Control:

You have full control over your data and can request deletion at any time
Route history can be cleared individually through the App settings
You can export your data before deletion if needed

Third-Party Services and Dependencies

FlexBuddy may integrate with or depend on third-party services for:

Payment Processing: Secure, PCI-compliant payment processors for subscriptions
Map and Navigation Services: For route optimization and traffic data
Cloud Storage and Security: For secure data storage and app functionality
Amazon Flex App: FlexBuddy depends on the Amazon Flex app being installed and accessible

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party services.

Service Availability: FlexBuddy's functionality depends on the availability of the Amazon Flex app and third-party services. Service interruptions may occur due to factors beyond our control.

Your Rights and Choices

You have the right to:

Access your personal information stored by FlexBuddy
Correct inaccurate information through the app or by contacting support
Delete your account and all associated data at any time
Withdraw consent for data processing (may limit app functionality)
Request data portability or export of your information
Restrict processing of your information
Opt out of non-essential communications

To exercise these rights, contact us at [email protected] or use the in-app data management features.

Age Restrictions and Child Privacy

FlexBuddy is intended for use by Amazon Flex drivers who are 18 years of age or older. We do not knowingly collect information from individuals under 18.

If we discover that we have collected information from someone under 18, we will delete that information immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: What personal information we collect, use, disclose, and sell
Right to Delete: Request deletion of your personal information
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: We do not sell personal information, but you can opt-out of certain data sharing
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

European Privacy Rights (GDPR)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR):

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those of your country. We ensure appropriate safeguards are in place for such transfers.

Contact Us and Data Protection Officer

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

Email: [email protected]

Support: Available through the FlexBuddy app

Response Time: We respond to privacy requests within 30 days

Legal Compliance

This Privacy Policy is designed to comply with:

Google Play Developer Policy and Data Safety requirements
Android Accessibility Service requirements and best practices
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Children's Online Privacy Protection Act (COPPA)
Amazon Flex terms of service and privacy requirements